Effective Date: May 3, 2025

Welcome to Ruby Key Marketing. By subscribing to our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

Ruby Key Marketing offers customizable marketing services for real estate professionals. Service details, timelines, and deliverables vary based on your selected package level.

2. Subscription & Billing

Our services are offered on a recurring monthly basis, and billing begins on the date you subscribe. Your billing cycle will recur on that same date each month unless otherwise noted.

Payment is due upfront for each billing cycle and must be kept current to maintain access to services and materials.

3. Cancellation Policy

You may cancel your subscription at any time. However:

• Standard Packages must be canceled by the 10th of the month to avoid billing for the following month.

• Upgraded Packages (including Virtual Marketing Manager services) must be canceled by the 5th of the month.

Cancellations received after these dates will take effect the following month.

4. Refund Policy

Due to the nature of digital marketing services, no refunds will be issued once any content has been delivered, including templates, graphics, strategy documents, or other deliverables.

5. Usage & Ownership

If you are part of a duo, team, or brokerage, your subscription to the Basic or Ruby packages may cover up to 5 users, as long as this is disclosed on your sign-up form. Teams larger than 5 must enroll through our Enterprise Program, which is designed to support expanded branding, strategy, and coordination needs.

6. Compliance Responsibility

Ruby Key Marketing provides marketing support on a national basis. As such, it is the client’s sole responsibility to ensure that all content and marketing practices comply with local, state, and national laws, including but not limited to Fair Housing regulations, MLS advertising rules, and license law.

We are not responsible for any legal, regulatory, or professional violations resulting from the use of our materials. We strongly recommend that clients review and adapt content as necessary to comply with their local requirements and brokerage policies.

7. Intellectual Property & Third-Party Content

Clients are responsible for securing the appropriate usage rights for any personal or third-party content, including but not limited to listing photos, social media photos, music, logos, or copyrighted material used on social media, blogs, websites, and printed materials. Ruby Key Marketing is not liable for the unauthorized use of intellectual property supplied by clients or repurposed from third-party sources.

8. Feedback, Outcomes & Results

We strive to provide high-quality marketing services, but we cannot guarantee specific outcomes such as engagement rates, leads, or closed sales. Marketing involves many variables beyond our control, and Ruby Key Marketing is not responsible for negative feedback, public response, or lack of performance associated with any delivered content.

9. Modifications

We reserve the right to update these Terms & Conditions at any time. Clients will be notified of any material changes.

10. Contact

If you have questions about these terms or need to inquire about team options, contact us at:
Ruby Key Marketing
[email protected]